GOT A CELL PHONE?
YOU’RE ROBABLY PAYING TO MUCH
By Chicago Tribune
The Citizens Utility Board said that in Illinois people is over paying extra dollars every year for hundreds of minutes or services that users don’t need on their cell phones. They studied 6.985 bills from these companies : Verizon, AT&T, Sprint, T Mobile and US cellular, the result shows that customers are overpaying about 331$ every year on their phone bills.
I chose this article because is something that happened to everybody, considering that almost all the population have, had and will have a cell phone. People of many ages use a cell phone service. I had the opportunity to check the web sides of these companies and they make you sign a contract showing customers the best plans that they have with the “lowest” price in the market BUT non of this companies specify at that moment that your bill is going to include unnecessary services, extra fees, insurance, directory assistant, roadside assistant and many more fees and taxes added to your bill. For example if you get the cheapest plan of 78$ your bill is going to be 120$. Also this companies design their web sides to make difficult to find the extract of your bill, and people who is not familiar using the internet such us kids or elderly. They thing that they are paying those 78$ without know how much is the real price. Also when you call to the customer service you spend at least 45 minutes and the personal can’t answer those questions why the bill has to many fees or services that we don’t need but is include yes or yes in our bills. I see some people don’t care about it because this companies discount the amount of money from our bank accounts so we don’t even realize that the bill comes every 28 days and not 31 that suppose to be. In short these companies make millions of dollars every year taking advantage from people that everyday depend more and more of cell phones (texting, multimedia texts, internet, calls, videogames, ring tones,etc) and we don’t have many options because a cell phone in our days is necessary but is it right to overpay for these service?. Specially, for services that we don’t need. In my opinion it is not correct.
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